Senior Customer Service Executive (Transport)

Job Description

•    Understand customer’s delivery requirements.
•    Communicate with customers and suppliers on daily booking lists.
•    Communicate with internal and outsourced drivers to smooth the operation.
•    Communicate and handle customer complaints appropriately.
•    Communicate with vary departments to achieve customer requirements.
•    Perform order processing through various systems.
•    Perform payment / courier service on behalf of customers and suppliers.
•    Perform constant close coordination with customers’ various depts.
•    Segregate all documents into company’s copy and customer’s copy.
•    Perform all document scan through scan portal to company system.
•    Provide customer’s report (Daily or Monthly).
•    Generate company’s required reports (Daily or weekly or Monthly).
•    Perform Monthly accrual submission (Internal & External).

Daily and Monthly Responsibilities

•    Interact with customers and suppliers via phone, email, viber.
•    Resolve customer problems and complaints.
•    Answer any questions from customers.
•    Handle inquiries about deliveries.
•    Communicate and coordinate effectively with internal departments.
•    Direct unresolved issues to a different department if needed.
•    Keep records of customer interactions and transactions.
•    Maintain customer database.
•    Provide customers with information on any open orders and invoices.
•    Issuing weekly or monthly invoices and take payments.
•    Setup and resolve problems with customer accounts.
•    Provide price information.
•    Follow company process accurately and efficiently.

Job Requirements

•    Any bachelor’s degree.
•    Excellent customer service experiences to ensure customers satisfaction.
•    Build a strong relationship with customers and suppliers.
•    Communicate and follow-up with customer requests.
•    Understand individual customer’s processes and Key Performance Indicators (KPIs).
•    Comply with company’s standard operating procedure (SOP) and quality policy.
•    Suggest the needs to superiors for department improvements.
•    Perform any other tasks as and when assigned by the superiors.
•    Positive attitude, Detail-oriented and organized.
•    Good interpersonal, communication and language skills.
•    Able to work as a team player, self-motivated and high sense of responsibility.
•    Ability to work independently and under pressure.
•    Proficiency in Microsoft Office.
•    Candidate must possess at least Diploma or certificate in Logistics/Transportation.

Office Location

Thilawa

Plot C (13), Thilawa Special Economic Zone A
Working Day (Thilawa) - Monday to Friday
Off Day - Saturday (Half) & Sunday
Working Hour - 8:00 AM to 5:00 PM