Assistant Manager (Customs Clearance)
Job Description
• Team Leadership: Supervise, guide, and motivate a team of 15 staff to ensure smooth daily operations and high service standards.
• Customs Operations: Oversee end-to-end clearance processes for imports and exports, ensuring full compliance with Myanmar customs laws and regulations.
• Process & Reporting: Establish SOPs, reporting systems, and KPIs to improve transparency, accountability, and efficiency across the team.
• Stakeholder Relations: Build and maintain strong working relationships with customs officers, port authorities, subagents, and trucking companies to resolve issues quickly and ensure smooth clearance.
• Client Service: Act as an escalation point for customers, providing timely updates, resolving clearance challenges, and maintaining trust through transparent communication.
• Business Growth Support: Work closely with Sales and Business Development teams to provide customs-related support for tenders, multinational clients, and new business opportunities.
• Training & Development: Share updates on regulatory changes, coach team members, and enhance the overall capability of the customs clearance team.
• Integrity & Compliance: Ensure all declarations and activities are conducted honestly, ethically, and in compliance with company and legal standards. Preparation of ISO documents and cyclic review.
Job Requirement
• Education: Bachelor’s degree in logistics, supply chain, business, or related field. Equivalent experience also considered.
• Experience: At least 5 years in customs clearance, freight forwarding, or import/export operations, with some supervisory or team leadership experience.
• Customs Knowledge: Strong knowledge of Myanmar customs rules, import/export procedures, and HS codes. A customs broker license is an advantage.
• Industry Exposure: Experience handling shipments for industries such as food & beverage, heavy industry, packaging, and chemicals.
• Networks: Good connections with customs officers, port authorities, subagents, and transport providers.
• Leadership: Ability to guide, motivate, and develop a team; proven record of improving team performance.
• Problem-Solving & Reporting: Analytical mindset with ability to identify issues, propose solutions, and monitor performance using KPIs.
• Communication: Fluent in Burmese and English; capable of dealing with local staff and international clients.
• Customer Focus & Integrity: Service-minded, transparent, and trustworthy in all dealings
Office Location
Thilawa
Thilawa Plot C (13), Thilawa Special Economic Zone A
Working Day (Thilawa) - Monday to Friday
Off Day - Saturday (Half) & Sunday
Working Hour - 8:00 AM to 5:00 PM
Yangon
# 0202, 2nd Floor, Sakura Tower, 339, Bogyoke Aung San Road, Kyauktada Township, Yangon, Myanmar.
Working Day (YGN) - Monday to Friday
Off Day - Saturday (Half) & Sunday
Working Hour - 8:30 AM to 5:30 PM